The Fragrance Shop Reviews
Based on 26 customer reviews and online research, thefragranceshop.co.uk has a consumer rating of 2.7 out of 5 stars, indicating most customers are generally satisfied with The Fragrance Shop.
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1 Star(11)
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How would you rate The Fragrance Shop?
Top Reviews
What can I say about my experience? The most unhelpful, untrustworthy company I've ever ordered from. Lets start off on the 23rd July, when I paid special delivery to arrive 24th July where it states if you order before 5pm this will be honoured, the order was delayed until the 25th July when I was due to fly away, no worries I can change my "DPD" delivery for when i'm back on the 3rd August, it didn't arrive... 4th August DPD have told me my parcel hasn't been last scanned since 25th July & potentially missing, I then phone the Fragrance shop & they did not want to help me as they've no record of it being lost, I've called everyday since the 4th August with this sender not be willing to send me a replacement while the investigation with DPD is ongoing. I expect much better customer service then this because THE FRAGRANCE SHOP should see the order was placed on the 23rd July & has not been received due to it being missing, but they won't send a replacement until fully confirmed from all depots which can take weeks. Don't use this company as when an order goes wrong, they won't help you & treat you with such disregard, worst customer service. HELP OTHER BUSINESSES, not this dreadful one!
Appalling service received item that had been damaged in the post advised them if this. Their initial response was ok advising to take pics etc which I did. That was 2 weeks ago heard nothing since despite additional emails from me they not even acknowledged it replied to any if them. Am therefore still waiting for a refund of money I paid them in good faith for which I received products that were unusable. Disgusted beyond belief, do not use this company!
All Customer Reviews (26)
Great customer service! The assistant was very helpful as I did not know what to purchase but helped me find a great gift! Would definitly recommend and shop here again.
Horrible experience- I received a used perfume and kept going back and forth with customer service. Even in store they were so unhelpful!!!
Excellent service, the lady that served me was very polite. Thank you
The Fragrance Shop. Stafford. I was served very quickly & efficiently by a lovely young lady.
Service was slow as only on staff member on but she was great trying to accommodate all 3 customers with testers. When it was my turn she very helpful and I was happy with what I choose
Stafford Guildhall I bought perfume yesterday the two young ladies working there is very very good and kind very helpful very good business girls I like the shop Thank you so much
Fantastic staff , very very helpful , I'm really picky and they go above and beyond to help .
I ordered perfume online and was sent the wrong product. I then took this back to the Nottingham store, to be told that the card linked to my order was incorrect and a refund could not be given. I then emailed customer services to explain this but have still not received a refund despite sending photos and explaining the situation. I now have to retrieve my money by requesting a chargeback from the bank. On a positive note the ladies in the Nottingham store were lovely, but I have wasted time and money and would not order online again.
Feel conned and ripped off and really never had such awful customer service. Supplied defective product and then won't accept a return or give a refund - terrible apathy of customer service - BUYER BEWARE!
I ordered this for my mum’s Birthday as a gift. Very beautiful it has a strong scent and it lasts long she loves it.♥️The only thing is that it was kinda opened, but it wasn’t used or something, it was just opened and the cream was back but it was backwards. After all, very Beautiful products by JL ?✨
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